Call or Text Us at 206-781-9151

Frequently Asked Questions

Welcome to Our Frequently Asked Questions (FAQ) page. Our goal is to cultivate not just great landscapes, but also your confidence in the decisions you make for your outdoor space. Below, you'll find answers to the questions we hear most—sprouting from customer conversations, years in the soil, and seasonal changes that keep every garden new.

We offer a lush bouquet of services: lawn care, hedge trimming, ornamental tree care, garden bed maintenance, weeding, mulch and compost services, as well as property cleanup.

So, dig right in—and don’t be surprised if you leaf with a new plant pun or two!

Don’t See Your Question? Branch Out and Ask!

If your curiosity is still budding, or there’s a topic we haven’t covered, just reach out—we’re happy to grow our FAQ list with your unique questions. After all, in gardening and life, there’s always more to learn, and we’re rooting for your success!

Email us or reach out to us via text or call to: 206-781-9151.

Scheduling & Appointments

  • Yes! We pride ourselves on satisfaction—if we’ve visited and missed anything , let us know, and we’ll make it right.

    Many plants and landscapes need time to grow and thrive, but we guarantee meticulous attention and a spirit of service with every visit.

  • Booking an appointment is quick and easy! You can contact us via phone, email, or through our website, and we’ll help you find a time that fits your calendar and our crew’s availability.

    We recommend booking at least one to two weeks in advance during peak growing seasons (spring and early summer), as popular slots fill up fast when everyone has the urge to turn over some new leaves.

    If you need a specific date for an event or seasonal transition, let us know, and we’ll do our best to accommodate.

  • We mulch appreciate good communication!

    Before your scheduled service, we send an automated text message or e-mail reminder 24 Hours prior to our visit.

    We value your time and aim for promptness—sometimes Mother Nature makes us run a little slow, but we update you regarding any delays.

  • Absolutely—there’s no need to leave your yard out on a limb! We offer a full menu of service options: weekly, bi-weekly, monthly, and seasonal maintenance plans, as well as one-time or as-needed services. Many clients plant themselves firmly in our regular route to keep their yards healthy, tidy, and always dressed to impress.

    We’ll help you determine the best frequency based on your landscape, budget, and the time of year. Maintenance Plan clients enjoy priority scheduling and are able to adjust services seasonally. We’re happy to discuss a package—rooted in your needs—that will help your landscape thrive all year-round.

  • Life (and weather) can throw us some unexpected showers! We understand.

    You may reschedule or cancel your appointment with at least 24 hours’ notice—no hard feelings or hidden fees. For last-minute emergencies (unruly storm, sudden event, unexpected leaf-ing of plants), just give us a call; we’re happy to work with you.

    Advance notice helps us adjust our schedule and offer your slot to another customer who’s “eager to get growing.” For recurring maintenance, we’ll work with you to make up missed visits to keep your yard in shape.

  • We believe trust grows best in well-tended soil—and ours is rooted in clear, consistent communication. Every customer receives access to their own secure Client Portal, where they may view scheduled visits, invoices, payments, credits, and even before-and-after photos of their property. You may also request or rate our services directly through the portal—anytime.

    Beyond the portal, we provide:

    • Text or e-mail Service reminders and updates

    • Post-visit notes on plant health or concerns

    • Seasonal check-ins and service recommendations

    • Easy ways to leave feedback or ask questions

    Whether it’s a quick note or a full garden game plan, we’re always here to listen, respond, and adapt. Because your satisfaction isn’t just a goal—it’s part of our growth strategy.

Safety, Licensing & Insurance

  • You bet! We’re fully licensed according to local and state regulations (#ORIENLM774PU) and carry robust general liability insurance, property damage coverage, and workers’ compensation insurance. These give you peace of mind that you’re protected from liability.

    Our staff are trained in safe equipment handling, tool maintenance, and risk-reducing best practices.

  • Safety is our root priority. Every crew member uses industry-standard personal protective equipment (PPE): gloves, ear protection, safety glasses, long sleeves/pants, and non-slip footwear. Tools and machinery are inspected and maintained for top performance and safe operation.

    Our team is trained per OSHA landscaping standards, including safe operation of mowers, trimmers, hedge shears, and ladders. We assess each job for unique risks—such as steep grades, overhanging branches, or pets/kids nearby—and adapt our approach accordingly.

    We hope you’ll “garden with care” too—please keep pets and children inside during services, and let us know about any hazards in advance.

Pricing & Payment

  • Invoices are available through your Client Portal, sent digitally via email or text after each service or at the end of your billing cycle, depending on your plan. We keep it paperless and painless but we will send invoices via snail mail if requested.

  • We accept major credit cards, debit cards, ACH bank transfers, and coming soon more digital payments. Let us know what works best for you—we’re flexible.

    We don’t just trim hedges—we trim hassle.

  • Yes! Auto-pay is available for recurring services. It’s a great way to stay on top of your account without lifting a finger—just like your lawn care.

    Set it and forget it—like mulch that works while you relax.

  • No, we don’t require a deposit but we will require a credit card on file before we can confirm a service visit.

    We plant trust—and water it with transparency.

  • We’ll send a friendly reminder and work with you to get things squared away. No late fees unless previously agreed upon. We believe in keeping things rooted in respect.

    We don’t let weeds grow between us.

  • Our pricing grows from a few simple factors: the size of your property, the services you select, ease of access, and the overall condition of the site. After a quick on-site visit, we’ll provide a free, no-obligation quote tailored to your landscape.

    Standard Service Pricing Examples (2025 Reference Range):

    Weekly Lawn Mowing: $65 – $350 per visit

    Hedge Trimming: $250 and up (based on length, width, and height)

    Garden Bed Maintenance: $205 and up

    Mulch & Compost Service: $265 and up

    Seasonal Cleanup: Variable

    Note: Pricing changes with the season, growth levels, terrain, and local market trends. But don’t worry—we’ll prune back any uncertainty with a clear, custom quote every time.“

Garden Bed Maintenance & Plant Health

  • Our Garden Bed Maintenance service delivers:

    • Expert weed and invasive plant removal and cultivation

    • Precise pruning, expert edging and diligent deadheading for annuals and perennials

    • Optional Mulch application for moisture and weed control

    • Pest/disease detection

    • Seasonal plantings service

    • Optional Soil testing and fertilization

    We tailor every visit to your garden’s unique requirements. Whether you want dramatic seasonal color, a pollinator paradise, or low-maintenance native beds, our plan is rooted in your vision!

  • Frequency depends on your garden type:

    • Active/annual beds: Weekly to bi-weekly during peak season

    • Perennial/naturalistic beds: Monthly

    • Shrub/evergreen beds: Touch-ups every 4–6 weeks

    Spring “wake-up” and fall “put-to-bed” visits are crucial for long-lived, thriving gardens. Our experts recommend the right schedule during your consultation, and adjustments are always possible—just let us know if you need extra care for big events.

  • We use diverse strategies:

    • Regular hand-pulling and cultivation

    • Gas Powered trimmers

    • Organic Mulch, Compost or your favorite brand name

    • Pre-emergent treatments timed with fertilizer

    • Organic options: vinegar, clove oil or natural soaps

    • Corn-gluten meal and other non-chemical suppressants

Seasonal Services & Transition Needs

  • Just like gardens, our approach leaves nothing to chance. Each season brings unique tasks:

    • Spring prep: Debris removal, pruning, soil testing, fertilization, bed edging, mulching, planting annuals and perennials. Optional Lawn aeration and overseeding,

    • Summer care: Intensive mowing, weeding, pest inspection, deadheading, and ongoing pruning.

    • Fall transition: heavy cleanup, final trims, top-dressing compost, bulb planting, and mulching for winter insulation.

    • Winter watch: Structural pruning of ornamental trees, hedge restoration, winter storm clean up

    We work with nature’s calendar—and yours—to provide just what your yard needs, when it needs it most!

Hedge & Shrub Trimming

  • The optimal trim schedule depends on hedge type:

    • Non-flowering/evergreen hedges: Trim every 4–8 weeks during active growth (spring-fall).

    • Spring-flowering hedges: Prune right after blooms fade, so next year’s buds aren’t lost.

    • Summer-flowering hedges: Prune before spring growth (late winter/early spring).

    • Light touch-ups: Do as needed to maintain shape or after storm damage.

    Avoid severe trimming during hot/dry spells or right before winter. For all hedges, always trim so the base is wider than the top to let sunlight reach the lower branches and keep full, healthy growth.

  • We shear-ly love tidy hedges! We start by hand, thinning excess interior growth to improve air and light, then use powered shears for shape. Here’s how we avoid common hedge-aches:

    • Don’t cut back more than 1/3 of the plant at a time.

    • Remove dead, diseased, or damaged wood first.

    • Use sharp, clean tools (to prevent ragged edges and disease).

    • Set up taut guide strings for straight lines on formal hedges.

    • Wear full protective gear: eye/ear/hand/foot protection.

    • Inspect work as we go for evenness and step back regularly—sometimes you need to get the big picture!

    Questions on a particular hedge species? Our crew can identify plants and tailor care to their needs.

Ornamental Tree Care

  • Ornamental trees need care that leaves nothing to chance!

    Standard services include:

    • Pruning to remove dead/damaged wood

    • Light shaping to maintain form and size

    • Thinning for air and light penetration (reduces disease)

    • Removal of suckers/watersprouts

    • Deadheading of spent blooms (for flowering trees)

    Pruning is best done every 1–2 years for most ornamentals, though timing depends on bloom cycle. Trees blooming on old wood should be pruned right after flowering; those blooming on new wood are best pruned in late winter/early spring. Don’t prune more than 25% of live growth at a time—over-pruning can stress or distort your tree’s signature look.

  • Plant or transplant in early spring or fall, while trees are dormant and soil is workable. Roots establish best when soil stays moist and cool after planting, with minimal heat stress during summer.

Mulch & Compost Services

  • Healthy soil leads to healthy plants!

    We deliver high-grade compost for top-dressing lawns, garden beds, shrubs, and trees, boosting soil structure, nutrient content, and beneficial microbes. Compost top-dressing involves adding a 2–3” layer over beds to fight compaction and improve fertility—a mulch-ificent service!

  • Mulch is a root solution for weed control, moisture retention, soil temperature management, and boosting soil health as it breaks down. It also creates a polished, tidy look in beds and under trees and shrubs.

    Organic mulches add nutrients to the soil as they decompose.

    Inorganic mulches (gravel, rubber) are long-lasting but do not enrich the soil and can overheat plants in extreme sunlight.

    Our staff will guide you to the best mulch for your landscape and let your plants’ voices be heard: “Thank you so mulch!”

  • For most gardens, 2–3 inches of organic mulch is ideal (up to 4 inches for coarse chips). Over-mulching can suffocate plants; too little won’t suppress weeds or conserve water.

    Formula:
    Area (sq ft) × Depth (inches) ÷ 324 = Cubic yards needed
    E.g., 200 sq ft × 3” = 600 ÷ 324 ≈ 1.85 cubic yards.

    Our crew will calculate the perfect amount, deliver, and install it root-to-tip for you.

  • Fine Screened Compost and other Organic mulches should be replenished annually to maintain coverage, color, and performance. Some types fade or compact faster than others—regular top-ups keep things fresh and fabulous, just like a spring bouquet.

Lawn Care Frequency & Best Practices

  • Keep grass slightly taller in summer—this shades roots and helps the soil hold moisture.

    Vary mowing patterns to prevent soil compaction and encourage even growth.

    Keep mower blades sharp—clean cuts mean healthier grass, while dull blades leave ragged tips that invite browning and disease.

  • While we usually collect all grass clippings, grass clippings, when small, are nature’s fertilizer. Leaving them helps return nutrients to the soil and reduce fertilizer needs by up to 25%. If clippings are heavy or clumpy (after rapid growth or rain), bag them or use a mulching mower.

  • The best times of day to mow are early morning (once dew dries) or late afternoon/evening—avoid mowing at midday heat. Never mow when grass is wet, since this leads to uneven cuts and disease risk.

  • Most lawns thrive with one inch of water per week, applied in 2–3 deep sessions rather than daily sprinkles. Morning watering is best to reduce evaporation and disease. Adjust for rainfall and always follow local watering restrictions.

Property Cleanups & Debris Removal

  • Our gourd-geous cleanups are thorough and timely!

    Property cleanups typically cover:

    • Leaves, pine scape, twigs, sticks, and other debris removal from lawn, beds, walkways, and hardscapes

    • Mowing, edging, and trimming grass and borders

    • Light pruning of perennials, shrubs, and small trees

    • Clearing of spent annuals and prepping beds for new plantings

    • Weed removal in beds, paths, and cracks

    • Hauling and environmentally responsible disposal of green waste

    • Cleaning patios, driveways, and other hard surfaces

    Spring cleanups help plants bloom-where-they’re-planted; fall cleanups prepare your yard for cozy winter rest.

  • For most landscapes, twice yearly (spring and fall) is ideal. Additional cleanups may be needed after storms, before special events, or whenever Jack Frost or Mother Nature have left too much behind!

    Regular service keeps your property looking spruced up and prevents pest, drainage, or lawn health issues.

If your curiosity is still budding, or you’re ready to begin, reach out. We’d be happy to help.

Email us or call or text us at 206-781-9151.